Frequently Asked QuestionsBefore contacting us, please browse our FAQ.
How much will this cost me?
This will surprise you. You’ll pay us just $600 a month for five months. That’s your start-up period. It includes your personalized training & coaching on our systems and it includes coaching during your new business launching. Thereafter, $200 quarterly to retain access to our personal support, new tools, etc.
AND YOU CAN DISCONTINUE YOUR PARTICIPATION ANY TIME YOU WISH. Just tell us. No more invoices from us.
What is your refund policy?
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.
What are Photoshop Files?
Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme’s design in some way.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. When you log in as a “personal” subscriber, you will see a notice regarding your current package and instructions on how to upgrade.
Can I use your themes with WP.com?
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.